Please refer to the following for what to do if you need to exchange a product. Please e-mail firstname.lastname@example.org for any additional questions.
How do I care for a Project X article of clothing?
All of our products are designed for the rigors of life at the box. As with any dry-fit style garment, it is best to wash them in cold and dry them on low or, even better, hang dry them. A very hot dryer setting can potentially dull the ink color over time and/or cause the garment to shrink. We also recommend washing all garments inside out. Items that have been worn and/or laundered cannot be returned or exchanged.
I need to exchange my item for a different size. What do I do?
If your shirt is unworn and unwashed with no damage, you can send it back to us for a size exchange of the same design within 3 days of delivery. If your size isn’t available, we’ll work with you to find a solution. Buyer pays return shipping fees both ways. Before purchasing, please check size charts for detailed measurements. For further questions in advance of purchase, please email email@example.com.
Please send exchanges to the following address along with your original order number and/or order name. Include a description of the placement size needed. We will evaluate your exchange and then contact you to arrange payment on shipping the replacement item. Items sent without tracking or order details can significantly impact our ability to contact you.
1357 Lincoln Ave.
San Jose, CA 95125
I was sent the wrong item. What happened?
First, please accept our apologies. This rarely occurs but everyone makes a mistake from time to time. When we’re at fault on a mistaken order, we’ll make it up to you. We take customer service very seriously, and we will ensure that you will have a positive buying experience with Project X, even when (or especially when) you have an issue with your order. The resolution will vary depending on your specific situation. Please e-mail firstname.lastname@example.org to have your issue addressed. Sending a picture of the item is always appreciated and may expedite your resolution.
What type of warranty is included with my purchase?
We invest a great amount of time and effort into the garments we select for use with our products. We want customers who purchase online to have every confidence in buying and inspect all items multiple times during production. If you receive an item that appears to be defective, please e-mail email@example.com for assistance. Project X warranties all items to be free of defect for 10 calendar days after receipt, unless laundered.
Do you offer refunds?
Project X does not offer refunds on goods purchased. We are very interested to hear from customers who have questions about their purchase. Please e-mail firstname.lastname@example.org with questions or concerns on your purchase and we can discuss a potential solution based on your specific situation. Buyer pays all return shipping fees. Before purchasing, please check size charts for detailed measurements or e-mail service for further clarification.