Please refer to the following for all questions and/or concerns regarding our shipment policies and methods. Please e-mail firstname.lastname@example.org for any additional questions.
How do you ship and what do you charge?
We exclusively use the United States Postal Service. This service is fast, accurate and affordable. If you need shipping costs for your order, just load up your cart and check out. We’ll tell you in advance exactly how much it will run.
Project X ships SAME DAY Monday through Saturday up until 4 PM Pacific (excluding all USPS Holidays).
Do you offer bulk order discounts?
First, thank you for considering Project X for your event. We're always honored to have a special event, such as a wedding, family reunion or fitness competition want to use our designs to help celebrate the day. We offer bulk discounts on orders which include 15 or more more items from the same category. Discounts vary based on event specifics. Please e-mail email@example.com with the complete details on your request and we can then provide a specialized pricing quote.
Do you ship internationally?
Yes. We offer both USPS Priority International and USPS First Class mail for international shipments based on contents. Please note that Duty may be applied to your package. Any and all Duty fees are the responsibility of the buyer. Please check with your local postal authority for more details on Duty.
What is the difference between USPS Priority International and First Class International?
USPS Priority International is a faster service. Some countries also offer insurance and detailed tracking via this service. Please check with your local postal authority in advance of selecting a method to see whether your product qualifies for advance tracking and insurance, as not all countries offer this service. Project X is not responsible for lost or mishandled first class mail packages. Please consider this carefully when selecting your shipping method as this also extends to countries which handle USPS Priority Mail as First Class Mail.
How long do international packages take to arrive?
International packages generally take 12-15 business days to arrive via USPS Priority and more than 20 business days with First Class Mail. Shipments to Canada generally arrive sooner. Customs can have a very large impact on the speed of shipments. Project X only ships using 100% accurate customs details. Duty may apply in your country and such fees are to be paid by the recipient of the package. Should a package be detained at customs, neither Project X or the Postal Carrier will be provided any notification or explanation as to why. Project X cannot assist with items delayed at customs. Please understand, this is not due to any lack of effort on our part, rather the customs procedures of each individual country.
Do you ship internationally or to an APO?
Yes. APO shipments are treated just the same as a domestic product with respect to service and fees. They can take longer to arrive.
The tracking says my order arrived, but I didn’t get the package. Now what?
Sometimes the Postal Service will reject certain delivery addresses and return the package back to Project X. When that occurs, we’ll get in touch with you. During holidays, severe weather or other extra busy times, USPS tracking may be off by a day or two. Project X is not responsible for mail theft or otherwise missing orders which we have been correctly processed.
No claim can be filed on a domestic order for 14 days and 30 days for an international order. Packages sent via first class mail have limited tracking and no insurance. USPS Priority Mail packages include both tracking and insurance which covers deliveries which USPS incorrectly handled. Insurance does not cover theft.
I was sent the wrong item. What happened?
First, please accept our apologies. This rarely occurs but everyone makes a mistake from time to time. When we’re at fault on a mistaken order, we’ll make it up to you. We take customer service very seriously, and we will ensure that you will have a positive buying experience with Project X, even when (or especially when) you have an issue with your order. The resolution will vary depending on your specific situation. Please e-mail firstname.lastname@example.org to have your issue addressed. Sending a picture of the item is always appreciated and may expedite your resolution.
What type of warranty is included with my purchase?
We invest a great amount of time and effort into the garments we select for use with our products. We want customers who purchase online to have every confidence in buying and inspect all items multiple times during production. If you receive an item that appears to be defective, please e-mail email@example.com for assistance. Project X warranties all items to be free of defect for 10 calendar days after receipt, unless laundered.
How should I wash/care for my Project X purchases?
All Project X items should be washed on cold and hung dry (excludes headwear). This will ensure the products retain their moisture wicking capabilities, bright colors and sizing. Using hot water or a dryer can affect these aspects and thus degrade the life span of your purchase.
Do you offer refunds?
Project X does not offer refunds on goods purchased. We are very interested to hear from customers who have questions about their purchase. Please e-mail firstname.lastname@example.org with questions or concerns on your purchase and we can discuss a potential solution based on your specific situation. Buyer pays all return shipping fees. Before purchasing, please check size charts for detailed measurements or e-mail service for further clarification.